Custom items are final sale
Personalized, printed, engraved and made-to-order products cannot be returned or exchanged for preference changes, sizing choices or approved design details.
Made especially for you.
Because customized products are created to your approved specifications, they are generally final sale.
Review your mockup
Please carefully check names, spelling, colors, sizes, quantities and placement. Approval confirms that the displayed details are correct.
Our mistake? We’ll correct it.
If we printed the wrong approved design, quantity, size or placement, contact us promptly with photos. We’ll review the issue and make it right.
Verified defects
Contact us promptly if an item arrives damaged or has a verified production defect. Keep the product and packaging while we review your claim.
Contact us immediately if you need to change your order. Changes may be possible before materials are ordered or production begins and may affect pricing or completion time.